Refund Policy
At Nirmala Roadlines, we understand the importance of clarity and transparency in our services, including our refund policy. This policy outlines the conditions under which refunds may be initiated, whether before or after the commencement of services or purchase of goods.
Before the Service Refund Policy
Before the commencement of any service:
- We offer a full refund of 100% if the service has not yet begun. The initiation of services is confirmed by any form of documentation, whether digital or offline, that indicates the start of the project.
- In the event of a cancellation before the service starts, we calculate the refund based on the time and resources invested up to that point. This ensures fair compensation for the preparatory work undertaken.
Nirmala Roadlines reserves the right to withhold a refund if there is evidence of misconduct or breach of terms on the client's part. This includes situations where false information has been provided or actions that violate our terms and conditions.
After Service Refund Policy
After the service has commenced or goods have been purchased:
- Once services have started or goods have been procured from third parties, refunds are subject to deductions for the services rendered and costs incurred. This includes any third-party expenses and the time invested by our team or associated developers.
- We calculate refunds based on a proportionate assessment of the services provided and costs incurred up to the point of cancellation or refund request.
Modification of Terms
Nirmala Roadlines reserves the right to modify, change, or discontinue any aspect of our refund policy, including pricing and fees, at any time. Any changes will be effective immediately upon posting on our website, and we encourage customers to review our policies regularly.
Contact Us
If you have any questions or require clarification about our Refund Policy, please don't hesitate to contact us:
Email: info@nirmalaroadlines.com
Phone: +91 7566030004
Our Refund Policy at Nirmala Roadlines aims to provide clear guidelines on when and how refunds are processed. We strive to ensure fairness and transparency in all interactions with our customers. By outlining these policies, we aim to build trust and provide assurance that your satisfaction is our priority. Should you have any concerns or need further assistance, our team is always available to assist you.